Happy Employees Stay Longer

A study done by online career site Glassdoor reveals that more than 80 percent of employees say they’re motivated to work harder when their boss shows appreciation for their work. This is compared to the less than 40 percent who are inspired to work harder when they fear losing their job or their boss is demanding. Showing gratitude can help keep workers from looking elsewhere for employment. More than half of the people said they would stay longer at their company if they felt more appreciation. While more money is the first type of recognition employees would prefer, there are several less-costly methods. The study found that 46 percent of employees would feel more appreciated if their boss gave them an unexpected treat. Perhaps a snack, lunches, dinners or thank you notes, while 24 perc ...

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Steps to Avoid Getting Sick

In an office, full of people who are sneezing and coughing, how can you avoid getting sick? Here are a few simple things you can do. 1. Avoid places where people — and germs — hang out. The door handles of your pantry cupboards and buttons on copy machines are hotbeds of germs. In fact, many other pieces of office equipment that anyone else touches are a germ haven. Now you may want to hole up in your office for weeks at a time, this probably won’t work. Simply try not to spend too much time in high-trafficked areas, and wash your hands after touching shared surfaces. 2. Sanitize your hands before eating or touching your eyes, nose, or mouth. Alcohol-based sanitizer is considered a highly effective way of reducing the number of germs on your hands. Good old soap and water is the preferred ...

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Customer Service

Why do we frequent the shops and restaurants that we do? Why do we continue to go back to the same suppliers? I believe it is because we receive excellent customer service. As customers, we like to feel special. We want the provider to pay attention to our needs. I like when people remember me, when we have a relationship. As I frequent the many shops I learn about the owners, and they learn about my likes and dislikes. The number one priority of every establishment is to train our staff on the “rules” of customer service. Be a Good Listener- Take the time to listen and identify your customers’ needs by asking questions. Listen to their words, the tone of voice, body language, and most importantly, how they feel. Do not make assumptions, thinking you know what the customer wants. Effective ...

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Are Your Board of Directors on Fire?

I have sit on a few boards, and even chaired two. Some do well and others seem to just exist. I like to think that the ones I have chaired rocked the most, but I am a bit biased. I do however know a few lessons that I have learned from being the leader and the follower. Lesson 1. Send the agenda ahead of time, anywhere from 3 to 5 days prior. You want to give them the opportunity to look it over and prepare any comments, but don’t send it so early that they forget about it. People generally don’t like to go to meetings when they have no idea of what is going on. No agenda will also make it easier to get sidetracked. Lesson 2. Start on time and end on time. This can be a bit difficult trying to manage everyone who may want to speak. If you find that someone is talking longer or ...

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7 Ways to Increase Productivity at Work

 Track and limit how much time you’re spending on tasks.Step 1. For two weeks keep a diary of all the items you do in a day. You can use a simple spiral bound notebook. You want to look at your “diary” and see if there were times you hopped on Facebook and ended up there for an hour. Did you look at your emails and end up in a heated discussion with a coworker that could have been resolved via a phone call?Step 2 Start setting a timer. Egg timers work best or you can use your cell phone. You can set the timer for 15 minutes if you are going to be looking at social media or chatting with a friend. Once the timer goes off, time to move on to the next task. Take breaks.I know this sounds counterproductive, but you need to escape every few hours to recharge. Your mind can only focus for ...

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